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Re: Project And Repair Request Software
To: CRTech <crtech@crtech.org>
Subject: Re: Project And Repair Request Software
From: Mark McMillan <markmwecc@gmail.com>
Date: Thu, 1 Feb 2018 07:56:51 -0500
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In-reply-to: <59FAF18D-123B-4EF4-82B0-6604D488824E@praisefm.org>
References: <59FAF18D-123B-4EF4-82B0-6604D488824E@praisefm.org>
Hey Dave,

I'm using Asana too and it's definitely a workable solution for the no cost.  You can't set up an email forwarding system.  Where staff sends you email with specific subject "Tech Request" and then an email management rule to auto forward from your email to x@mail.asana.com which would then create a task for you.  

For management reports... I'm not totally familiar but I thought Asana had some report options (or it might be on the new paid version) and what about the Dashboard view, could mgmt login to Asana and have a Dashboard that you set up for them to see progress on work?  You may have to create some general Projects or something to put it on the Dashboard.  

Mark McMillan
Operations Manager
The Lighthouse WECC FM 89.3

On Wed, Jan 31, 2018 at 5:13 PM, Dave Hartman <dhartman@praisefm.org> wrote:
Anybody out there using some cloud or onsite software to track projects or service requests from staff?

I’m using a program called Asana now which is working great for me to keep track of to do items but I would really like to make it easy for other staff members to submit a help ticket for a repair, question, see upgrade progress, etc.. but also be able to run some reports for management to stay connected with my work. 

I would prefer something free of course but open to paid as well. I have been looking at SpiceWorks Help Desk software and a couple others but would love to hear your thoughts before diving in to deep. 

Praise FM Logo
Dave Hartman
Engineering & IT
phone: (320) 859-3000
email: dhartman@praisefm.org

PO Box 247, 402 E. Pike Street
Osakis, MN 56360
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References: Project And Repair Request Software
(Dave Hartman <dhartman@praisefm.org>, 31 Jan 2018 22:13:31 -0000)
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