[CRTech] Christian Radio Tech [MSG 81936]
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Re: Project And Repair Request Software
To: CRTech <crtech@crtech.org>
Subject: Re: Project And Repair Request Software
From: "Marcos O'Rourke" <mo@kwve.com>
Date: Wed, 31 Jan 2018 16:11:49 -0800
Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=kwve.com; s=kwve; h=mime-version:in-reply-to:references:from:date:message-id:subject:to; bh=4C9tuaZOLniM3ACPRVnpej2j4Naxz7bcAeA6Kc4iH+o=; b=D5ZZ/aHRn9Rf57Hyi6k5V/hMIPitAlxrZgbGP4lU4oiBVaA2hKg7zDdkFBzLNbxI9h Y4fFjjpLBZbSoNy8I7K4wEUccSgWBe7SU5+DAQqXBLVZGMLUXVe9jbeE68AH7QXXnDrB CJ3j4Xghn8PKkkqq2BYP5wNK1euDdRkw/9OQQ=
In-reply-to: <1517437893.875829839@beta.apps.rackspace.com>
References: <59FAF18D-123B-4EF4-82B0-6604D488824E@praisefm.org> <1517437893.875829839@beta.apps.rackspace.com>
We use SherpaDesk that creates tickets. It'll also do asset management, sites, etc. And it integrates with our Google Apps (G Suite) domain.

Marcos O'Rourke, CBRE CBNE
K-Wave Radio

On Wed, Jan 31, 2018 at 2:31 PM, Laverne Siemens <lsiemens@goldenwestradio.com> wrote:

We have a central IT team that looks after our 40+ stations.  We use Kace by Quest.  Any email to a central address automatically creates a ticket # and then will get assigned to a particular tech to handle it.  It also handles inventory and software installs.   Has been a big help in keeping us more organized and efficient.  I get a weekly report that gives me a list of all the  


Laverne Siemens

Golden West Radio



-----Original Message-----
From: "Dave Hartman" <dhartman@praisefm.org>
Sent: Wednesday, 31 January, 2018 4:13pm
To: "CRTech" <crtech@crtech.org>
Subject: [CRTech] Project And Repair Request Software

Anybody out there using some cloud or onsite software to track projects or service requests from staff?

I’m using a program called Asana now which is working great for me to keep track of to do items but I would really like to make it easy for other staff members to submit a help ticket for a repair, question, see upgrade progress, etc.. but also be able to run some reports for management to stay connected with my work. 
I would prefer something free of course but open to paid as well. I have been looking at SpiceWorks Help Desk software and a couple others but would love to hear your thoughts before diving in to deep. 

Praise FM Logo
Dave Hartman
Engineering & IT
phone: (320) 859-3000
email: dhartman@praisefm.org

PO Box 247, 402 E. Pike Street
Osakis, MN 56360
Praise FM Logo Praise FM Logo Praise FM Logo

References: Project And Repair Request Software
(Dave Hartman <dhartman@praisefm.org>, 31 Jan 2018 22:13:31 -0000)
RE: Project And Repair Request Software
("Laverne Siemens" <lsiemens@goldenwestradio.com>, 31 Jan 2018 22:31:42 -0000)
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